Air India maintains code share partnership with a large number of reputed global airlines such as Turkish Airlines, SriLankan Airlines, South African Airways, Singapore Airlines, Lufthansa and Kuwait Airways. Flying Returns is the name of the award-winning frequent flyer programme operated by Air India. Enrolled members of the programme may earn and redeem mileage points on airline partners, and earn miles on selected non airline partners too. It is further divided into The Maharajah Club, Golden Edge Club and Silver Edge Club.

Air India is highly acclaimed for its in-flight services and products offered aboard its flights. Airline's First, Executive and Economy class cabins have been thoughtfully designed to ensure utmost comfort for flyers. Passengers booking tickets aboard Air India flights are privy to flavoursome in-flight meals coupled with complementary fine wines and a wide range of onboard entertainment including latest blockbusters, top music and interactive games. In addition, the airline also operates several lavish lounges at several airports worldwide for its premium guests. The airline has also been conferred with several awards and accolades for its service excellence worldwide.